What we do Who we are Who we do it for Contact

PRIVACY POLICY

(For JV Academy Ltd & JV Academy NW Ltd) 

Last updated: 14th November 2025

1. Who We Are

This website (https://www.jvacademy.net) and our associated training, webinars, events, digital products, and communication services (including SMS) are operated by:

JV Academy Limited 

Company Number: SC745856 

Registered Office: 49 Castlemains Crescent, Uddingston, Glasgow, Lanarkshire, United Kingdom, G71 7ND 

JV Academy NW Limited 

Company Number: SC863452 

Registered Office: Regus, Maxim 1, 2 Parklands Way, Motherwell, Scotland, ML1 4WR 

Collectively referred to as “John Viola Academy”, “JVA”, “we”, “our”, or “us”.

We are committed to protecting your personal data and respecting your privacy.

2. Information We Collect

Information you provide to us:

  • Name

  • Email address

  • Phone number

  • Postal address (optional)

  • Payment information (processed by secure third-party processors)

  • Webinar registrations

  • Course or programme enrolment details

  • Survey responses

  • Any information submitted via forms, chat, or SMS

  • Information provided during training or customer support

Information collected automatically:

  • IP address

  • Device information

  • Browsing activity

  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Deliver training, courses, mentorship, and consultancy services

  • Process registrations for webinars, workshops, and events

  • Send service-related notifications

  • Provide customer support

  • Send SMS communications where you have opted in

  • Send marketing communications with your consent

  • Improve our website, services, and user experience

  • Meet legal, financial, and regulatory obligations

We do not sell your data.

4. SMS Communications (Opt-In Required)

If you opt in to receive SMS messages from us, we may send:

  • Webinar reminders and joining information

  • Training and event notifications

  • Promotional or marketing messages

  • Follow-up messages after events or webinars

  • General updates related to our services

By providing your phone number and opting in, you consent to receive automated and non-automated text messages from us.

  • Message frequency varies 

  • Msg & data rates may apply 

  • Reply STOP to opt out

  • Reply HELP for help

Your phone number will not be shared with unrelated third parties for their own marketing.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Legal Basis (UK & EU GDPR)

We process personal data under the following legal bases:

  • Consent - for marketing emails/SMS

  • Contract - to provide services you register or pay for

  • Legitimate interests - improving services, fraud prevention

  • Legal obligation - tax, accounting, and compliance requirements

6. Sharing Your Data

We may share your data with trusted third parties such as:

  • Payment processors

  • Email service providers

  • SMS platforms (e.g., SalesMsg)

  • Webinar and event platforms

  • CRM systems

  • Analytics tools

  • IT service providers

All third parties are required to protect your data.

7. International Transfers

Your data may be transferred outside the UK/EEA.

Where this occurs, we use:

  • UK-approved Standard Contractual Clauses

  • Data protection agreements with service providers

8. Data Retention

We keep personal data only as long as necessary for the purposes described above or to comply with law.

You may request deletion at any time.

9. Your Rights (UK/EU GDPR)

You have the right to:

  • Access your data

  • Request correction

  • Request deletion

  • Withdraw consent

  • Restrict or object to processing

  • Request data portability

To exercise any rights, contact us at [email protected].

10. Cookies

We use cookies for website functionality, analytics, and performance.

You can manage cookies via your browser settings.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under 16.

12. Changes to This Privacy Policy

Updates will be posted on this page with a new “Last updated” date.

13. Contact Us

For any privacy-related questions:

Email: [email protected]

Website: https://www.jvacademy.net